POST api/incident
Request Information
URI Parameters
None.
Body Parameters
IncidentRequest| Name | Description | Type | Additional information |
|---|---|---|---|
| Incident | Incident |
None. |
|
| Dispatch | RequestDispatch |
None. |
|
| AllowClientUpdateMessage | boolean |
None. |
|
| AllowInternalUpdateMessage | boolean |
None. |
|
| AllowAssignmentNotification | boolean |
None. |
Request Formats
application/json, text/json
Sample:
{
"Incident": {
"IncidentID": 1,
"IncidentNo": "sample string 2",
"Status": "sample string 3",
"ShortDescription": "sample string 4",
"ContactID": 1,
"AutomaticEmailCcFlag": true,
"AutomaticEmailCc": "sample string 5",
"EmailCc": [
{
"LastName": "sample string 1",
"ContactID": 2,
"PrimaryContactID": 3,
"FirstName": "sample string 4",
"MiddleInitial": "sample string 5",
"FullName": "sample string 4 sample string 1",
"OrganizationName": "sample string 7",
"IsWhiteLabeled": 1,
"IsSubClient": 1,
"SubClientOrganizationName": "sample string 8",
"Address1": "sample string 9",
"Address2": "sample string 10",
"City": "sample string 11",
"State": "sample string 12",
"Zip": "sample string 13",
"WorkPhone": "sample string 14",
"WorkExt": "sample string 15",
"HomePhone": "sample string 16",
"MobilePhone": "sample string 17",
"FaxPhone": "sample string 18",
"DirectPhone": "sample string 19",
"EmailAddress": "sample string 20",
"WebSite": "sample string 21",
"ReferralID": 1,
"DateLastUpdated": "2026-11-12T14:48:58.5466944-05:00",
"Title": "sample string 22",
"ContactType": "sample string 23",
"PrimaryContact": 1,
"POC": 24,
"Taxable": 1,
"OnHold": 1,
"CID": "sample string 25",
"UserInitials": "sample string 26",
"Honorific": 1,
"AcctMgrID": 1,
"TechMgrID": 1,
"OfficeID": 1,
"TechSupDepartment": "sample string 27",
"TechSupOfficeNo": "sample string 28",
"IsHelpDeskAuthorized": 1,
"DateEmailLastVerified": "2026-11-12T14:48:58.5466944-05:00",
"IsActive": 29,
"IsNew": 1,
"IsVIP": 1,
"IsCAR": 1,
"Country": "sample string 30",
"Province": "sample string 31",
"IsNonUSAddress": 1,
"PostalCode": "sample string 32",
"IsCustGen": 33,
"CreatedByUserID": 1,
"TaxState": "sample string 34",
"ClientSiteID": 1,
"UnsubscribeMailingList": 35,
"EmailAddress2": "sample string 36",
"PreferredContactMethodType": "sample string 37",
"IsPending": 1,
"IsHDClientSiteTrackingRequired": 1,
"IsHDClientSiteTrackingEnabled": 1,
"IsHDSharedOperator": 1,
"IsHDTriageRequiredCMS": 1,
"IsHDTriageRequiredJMS": 1,
"DefaultIncidentPriority": "sample string 38",
"IsSubClientLocationsEnabled": 1,
"IsHDContactLocationRequired": 1,
"IsHDIncidentAllowResolvedWhenOpen": 1,
"OpenIncidentsCount": 1,
"OpenRequestsCount": 1,
"DisplayName": "sample string 39",
"UserType": "sample string 40",
"IsActiveCMS": 1,
"IsInvitedCMS": 1,
"LastRAGValue": 1,
"IsPASignatureRequestsRequired": 1,
"SLATimeToEngineerInMinutes": 1,
"IsHDEnableAutoApprovalForUnknownCaller": 1,
"IsHDEnableCallFromGeneralSupportLineForWL": 1
},
{
"LastName": "sample string 1",
"ContactID": 2,
"PrimaryContactID": 3,
"FirstName": "sample string 4",
"MiddleInitial": "sample string 5",
"FullName": "sample string 4 sample string 1",
"OrganizationName": "sample string 7",
"IsWhiteLabeled": 1,
"IsSubClient": 1,
"SubClientOrganizationName": "sample string 8",
"Address1": "sample string 9",
"Address2": "sample string 10",
"City": "sample string 11",
"State": "sample string 12",
"Zip": "sample string 13",
"WorkPhone": "sample string 14",
"WorkExt": "sample string 15",
"HomePhone": "sample string 16",
"MobilePhone": "sample string 17",
"FaxPhone": "sample string 18",
"DirectPhone": "sample string 19",
"EmailAddress": "sample string 20",
"WebSite": "sample string 21",
"ReferralID": 1,
"DateLastUpdated": "2026-11-12T14:48:58.5466944-05:00",
"Title": "sample string 22",
"ContactType": "sample string 23",
"PrimaryContact": 1,
"POC": 24,
"Taxable": 1,
"OnHold": 1,
"CID": "sample string 25",
"UserInitials": "sample string 26",
"Honorific": 1,
"AcctMgrID": 1,
"TechMgrID": 1,
"OfficeID": 1,
"TechSupDepartment": "sample string 27",
"TechSupOfficeNo": "sample string 28",
"IsHelpDeskAuthorized": 1,
"DateEmailLastVerified": "2026-11-12T14:48:58.5466944-05:00",
"IsActive": 29,
"IsNew": 1,
"IsVIP": 1,
"IsCAR": 1,
"Country": "sample string 30",
"Province": "sample string 31",
"IsNonUSAddress": 1,
"PostalCode": "sample string 32",
"IsCustGen": 33,
"CreatedByUserID": 1,
"TaxState": "sample string 34",
"ClientSiteID": 1,
"UnsubscribeMailingList": 35,
"EmailAddress2": "sample string 36",
"PreferredContactMethodType": "sample string 37",
"IsPending": 1,
"IsHDClientSiteTrackingRequired": 1,
"IsHDClientSiteTrackingEnabled": 1,
"IsHDSharedOperator": 1,
"IsHDTriageRequiredCMS": 1,
"IsHDTriageRequiredJMS": 1,
"DefaultIncidentPriority": "sample string 38",
"IsSubClientLocationsEnabled": 1,
"IsHDContactLocationRequired": 1,
"IsHDIncidentAllowResolvedWhenOpen": 1,
"OpenIncidentsCount": 1,
"OpenRequestsCount": 1,
"DisplayName": "sample string 39",
"UserType": "sample string 40",
"IsActiveCMS": 1,
"IsInvitedCMS": 1,
"LastRAGValue": 1,
"IsPASignatureRequestsRequired": 1,
"SLATimeToEngineerInMinutes": 1,
"IsHDEnableAutoApprovalForUnknownCaller": 1,
"IsHDEnableCallFromGeneralSupportLineForWL": 1
}
],
"IncidentPriority": "sample string 6",
"IncidentPriorityID": "sample string 7",
"IncidentClassID": 1,
"IncidentSubClassID": 1,
"OpenDate": null,
"ResolvedDate": null,
"AssignedUserID": 1,
"PrimaryContactID": 10,
"IsCustGen": 1,
"Disposition": "sample string 11",
"Description": "sample string 12",
"Severity": "sample string 13",
"Impact": "sample string 14",
"SeverityShort": "sample string 15",
"AssignedCCWebUserID": 1,
"IsFromChat": 1,
"Category": "sample string 16",
"ContactLocationID": 1,
"DispositionNote": "sample string 17",
"SecurityGID": "6e786376-7a11-4e9c-89b2-d21c70c91688",
"DeviceID": 1,
"Devices": [
{
"DeviceID": 2,
"PrimaryContactID": 1,
"ParentDeviceID": 1,
"OwnerContactID": 1,
"ContactLocationID": 1,
"DeviceName": "sample string 1",
"IPAddress": "sample string 3",
"MACAddress": "sample string 4",
"DeviceType": "sample string 5",
"CreateDate": "2026-11-12T14:48:58.5466944-05:00",
"ExpireDate": "2026-11-12T14:48:58.5466944-05:00",
"DateLastUpdated": "2026-11-12T14:48:58.5466944-05:00",
"SerialNumber": "sample string 6",
"MFG": "sample string 7",
"MFGPartNo": "sample string 8",
"Description": "sample string 9",
"IsDeviceExpires": -1,
"IsSourceKaseya": 1,
"KaseyaMachineGroupID": "sample string 10",
"IsActive": true,
"ClientSiteID": 1,
"DeviceUserID": "sample string 12",
"DevicePassword": "sample string 13",
"DeviceRole": "sample string 14",
"ExternalSysDeviceID": "sample string 15",
"NCentralDeviceID": 1,
"IsSourceAuvik": 1,
"CID": "sample string 16",
"CompundOrder": "sample string 17",
"ParentDeviceName": "sample string 18",
"OwnerName": "sample string 19"
},
{
"DeviceID": 2,
"PrimaryContactID": 1,
"ParentDeviceID": 1,
"OwnerContactID": 1,
"ContactLocationID": 1,
"DeviceName": "sample string 1",
"IPAddress": "sample string 3",
"MACAddress": "sample string 4",
"DeviceType": "sample string 5",
"CreateDate": "2026-11-12T14:48:58.5466944-05:00",
"ExpireDate": "2026-11-12T14:48:58.5466944-05:00",
"DateLastUpdated": "2026-11-12T14:48:58.5466944-05:00",
"SerialNumber": "sample string 6",
"MFG": "sample string 7",
"MFGPartNo": "sample string 8",
"Description": "sample string 9",
"IsDeviceExpires": -1,
"IsSourceKaseya": 1,
"KaseyaMachineGroupID": "sample string 10",
"IsActive": true,
"ClientSiteID": 1,
"DeviceUserID": "sample string 12",
"DevicePassword": "sample string 13",
"DeviceRole": "sample string 14",
"ExternalSysDeviceID": "sample string 15",
"NCentralDeviceID": 1,
"IsSourceAuvik": 1,
"CID": "sample string 16",
"CompundOrder": "sample string 17",
"ParentDeviceName": "sample string 18",
"OwnerName": "sample string 19"
}
],
"JOBID": 1,
"IncidentType": "sample string 18",
"IncidentTarget": 1,
"OpenDateByIDStr": "sample string 19",
"LastUpdateDate": null,
"LastUpdateByIDStr": "sample string 21",
"RequestPriority": "sample string 22",
"IsRequestScheduled": 1,
"RequestedStartDate": null,
"RequestedEndDate": null,
"RequestType": "sample string 25",
"IsRequestSubTasksEnabled": 1,
"IsRequestTemplate": 1,
"IsRequestTemplatePublished": 1,
"RequestPublishedByUserID": 1,
"RequestPublishedDate": null,
"IsAcknowledged": 1,
"RequestTemplateUseCount": 1,
"IsRequestDispatch": 1,
"RequestCustomerTimeFrame": "sample string 27",
"IsPreviouslyScheduled": 1,
"ResponsibleDepartmentID": 1,
"RecurrenceRuleText": "sample string 28",
"IsRecurringServiceRequest": 1,
"RecurringRecordIncidentID": 1,
"SendScheduleReminder": 1,
"WESAppointmentUniqueId": "sample string 29",
"IncidentSourceID": 1,
"InboundEmailExternalSysIncidentNo": "sample string 30",
"IsPaused": 1,
"IsUreadEmailReplyMessage": 1,
"UnreadEmailMessageOldestTime": "2026-11-12T14:48:58.5466944-05:00",
"UnreadEmailMessageEarliestTime": "2026-11-12T14:48:58.5466944-05:00",
"ClientSiteID": 1,
"ReAssignmentTemplateID": 1,
"IncidentPerceivedPriority": "sample string 31",
"SubTargetDeviceID": 1,
"IsPrivate": 1,
"RequestDueDate": null,
"DateFirstAssigned": "sample string 33",
"DateFirstPublicAction": null,
"CreatedByContactID": 1,
"IsSentToECC": 1,
"SentToECCDate": null,
"IsPending": 1,
"ApprovedDate": null,
"ApprovedByContactID": 1,
"PriorityLevel": "sample string 37",
"AuthorizationCode": 1,
"AuthorizationRequestDate": null,
"AuthorizationApprovedDate": null,
"WorkItemMasterContactID": 1,
"CCChannelType": "sample string 40",
"IsMajorIncident": 1,
"IsEscalationRequired": 1,
"EscalationReason": "sample string 41",
"SLARisk": 1.0,
"IncidentAge": 1,
"OrganizationName": "sample string 42",
"IsStrategic": 1,
"CID": "sample string 43",
"IsWhiteLabeled": 1,
"IsHDSharedOperator": 1,
"HDMaxMinutesTriage": 1,
"HDMaxMinutesFirstAction": 1,
"CustomerNotes": "sample string 44",
"DefaultIncidentPriority": "sample string 45",
"IsHDAcknowledgeRequired": 1,
"LinkedToPrimaryContactID": 1,
"IsCAR": 1,
"IsUnlimitedManagedServicesClient": 1,
"DateFirstJobExecution": "2026-11-12T14:48:58.5466944-05:00",
"TargetContactID": 1,
"CustomerTitle": "sample string 46",
"TechSupDepartment": "sample string 47",
"TechSupOfficeNo": "sample string 48",
"CustomerPhone": "sample string 49",
"CustomerEmail": "sample string 50",
"CustomerFax": "sample string 51",
"CustomerDirectPhone": "sample string 52",
"CustomerMobilePhone": "sample string 53",
"IsSubClient": 1,
"SubClientOrganizationName": "sample string 54",
"IsVIP": 1,
"FirstName": "sample string 55",
"LastName": "sample string 56",
"AssignedToName": "sample string 59",
"AssignedToContactID": 1,
"TargetName": "sample string 61",
"LastRAGValue": 1,
"SLATimeToEngineerInMinutes": 1,
"IsHDEnableSharedSubtasks": 1,
"IsClientNOFORN": 1,
"IsClientUSBasedSupportOnly": 1,
"IsSharedOperatorAssignmentAlertsEnabled": 1,
"IsHDClientForUnknownIncidentSource": 1,
"LocationName": "sample string 62",
"Address1": "sample string 63",
"City": "sample string 64",
"Address2": "sample string 65",
"State": "sample string 66",
"Zip": "sample string 67",
"CustomerUpdatedFlag": true,
"IClass": "sample string 71",
"IncidentClass": "sample string 72",
"ISubClass": "sample string 75",
"IncidentSubClass": "sample string 76",
"AssignedUserString": "C1",
"IsDeviceOwnerVIP": 1,
"SubTargetDeviceName": "sample string 78",
"IncidentSourceKey": "sample string 79",
"IncidentSource": "sample string 80",
"Department": "sample string 81",
"TSMDepartment": "sample string 82",
"ReAssignmentEmailTemplatesDepartment": "sample string 83",
"TotalCount": 1,
"isCompanyPrivateClassEnabled": true,
"IsPrivateClass": true
},
"Dispatch": {
"RequestDispatchID": 1,
"IncidentID": 1,
"Address1": "sample string 2",
"Address2": "sample string 3",
"City": "sample string 4",
"State": "sample string 5",
"Zip": "sample string 6",
"SubTaskID": 1,
"Provice": "sample string 7",
"Country": "sample string 8",
"PostalCode": "sample string 9",
"IsNonUSAddress": 1
},
"AllowClientUpdateMessage": true,
"AllowInternalUpdateMessage": true,
"AllowAssignmentNotification": true
}
application/x-www-form-urlencoded
Sample:
Sample not available.
Response Information
Resource Description
IHttpActionResultNone.
Response Formats
application/json, text/json
Sample:
Sample not available.