| Name | Description | Type | Additional information |
|---|---|---|---|
| IncidentID | integer |
None. |
|
| IncidentNo | string |
None. |
|
| Status | string |
None. |
|
| ShortDescription | string |
None. |
|
| ContactID | integer |
None. |
|
| AutomaticEmailCcFlag | boolean |
None. |
|
| AutomaticEmailCc | string |
None. |
|
| EmailCc | Collection of Contact |
None. |
|
| IncidentPriority | string |
None. |
|
| IncidentPriorityID | string |
None. |
|
| IncidentClassID | integer |
None. |
|
| IncidentSubClassID | integer |
None. |
|
| OpenDate | string |
None. |
|
| ResolvedDate | string |
None. |
|
| AssignedUserID | integer |
None. |
|
| PrimaryContactID | integer |
None. |
|
| IsCustGen | integer |
None. |
|
| Disposition | string |
None. |
|
| Description | string |
None. |
|
| Severity | string |
None. |
|
| Impact | string |
None. |
|
| SeverityShort | string |
None. |
|
| AssignedCCWebUserID | integer |
None. |
|
| IsFromChat | integer |
None. |
|
| Category | string |
None. |
|
| ContactLocationID | integer |
None. |
|
| DispositionNote | string |
None. |
|
| SecurityGID | globally unique identifier |
None. |
|
| DeviceID | integer |
None. |
|
| Devices | Collection of Device |
None. |
|
| JOBID | integer |
None. |
|
| IncidentType | string |
None. |
|
| IncidentTarget | integer |
None. |
|
| OpenDateByIDStr | string |
None. |
|
| LastUpdateDate | string |
None. |
|
| LastUpdateByIDStr | string |
None. |
|
| RequestPriority | string |
None. |
|
| IsRequestScheduled | integer |
None. |
|
| RequestedStartDate | string |
None. |
|
| RequestedEndDate | string |
None. |
|
| RequestType | string |
None. |
|
| IsRequestSubTasksEnabled | integer |
None. |
|
| IsRequestTemplate | integer |
None. |
|
| IsRequestTemplatePublished | integer |
None. |
|
| RequestPublishedByUserID | integer |
None. |
|
| RequestPublishedDate | string |
None. |
|
| IsAcknowledged | integer |
None. |
|
| RequestTemplateUseCount | integer |
None. |
|
| IsRequestDispatch | integer |
None. |
|
| RequestCustomerTimeFrame | string |
None. |
|
| IsPreviouslyScheduled | integer |
None. |
|
| ResponsibleDepartmentID | integer |
None. |
|
| RecurrenceRuleText | string |
None. |
|
| IsRecurringServiceRequest | integer |
None. |
|
| RecurringRecordIncidentID | integer |
None. |
|
| SendScheduleReminder | integer |
None. |
|
| WESAppointmentUniqueId | string |
None. |
|
| IncidentSourceID | integer |
None. |
|
| InboundEmailExternalSysIncidentNo | string |
None. |
|
| IsPaused | integer |
None. |
|
| IsUreadEmailReplyMessage | integer |
None. |
|
| UnreadEmailMessageOldestTime | date |
None. |
|
| UnreadEmailMessageEarliestTime | date |
None. |
|
| ClientSiteID | integer |
None. |
|
| ReAssignmentTemplateID | integer |
None. |
|
| IncidentPerceivedPriority | string |
None. |
|
| SubTargetDeviceID | integer |
None. |
|
| IsPrivate | integer |
None. |
|
| RequestDueDate | string |
None. |
|
| DateFirstAssigned | string |
None. |
|
| DateFirstPublicAction | string |
None. |
|
| CreatedByContactID | integer |
None. |
|
| IsSentToECC | integer |
None. |
|
| SentToECCDate | string |
None. |
|
| IsPending | integer |
None. |
|
| ApprovedDate | string |
None. |
|
| ApprovedByContactID | integer |
None. |
|
| PriorityLevel | string |
None. |
|
| AuthorizationCode | integer |
None. |
|
| AuthorizationRequestDate | string |
None. |
|
| AuthorizationApprovedDate | string |
None. |
|
| WorkItemMasterContactID | integer |
None. |
|
| CCChannelType | string |
None. |
|
| IsMajorIncident | integer |
None. |
|
| IsEscalationRequired | integer |
None. |
|
| EscalationReason | string |
None. |
|
| SLARisk | decimal number |
None. |
|
| IncidentAge | integer |
None. |
|
| OrganizationName | string |
None. |
|
| IsStrategic | integer |
None. |
|
| CID | string |
None. |
|
| IsWhiteLabeled | integer |
None. |
|
| IsHDSharedOperator | integer |
None. |
|
| HDMaxMinutesTriage | integer |
None. |
|
| HDMaxMinutesFirstAction | integer |
None. |
|
| CustomerNotes | string |
None. |
|
| DefaultIncidentPriority | string |
None. |
|
| IsHDAcknowledgeRequired | integer |
None. |
|
| LinkedToPrimaryContactID | integer |
None. |
|
| IsCAR | integer |
None. |
|
| IsUnlimitedManagedServicesClient | integer |
None. |
|
| DateFirstJobExecution | date |
None. |
|
| TargetContactID | integer |
None. |
|
| CustomerTitle | string |
None. |
|
| TechSupDepartment | string |
None. |
|
| TechSupOfficeNo | string |
None. |
|
| CustomerPhone | string |
None. |
|
| CustomerEmail | string |
None. |
|
| CustomerFax | string |
None. |
|
| CustomerDirectPhone | string |
None. |
|
| CustomerMobilePhone | string |
None. |
|
| IsSubClient | integer |
None. |
|
| SubClientOrganizationName | string |
None. |
|
| IsVIP | integer |
None. |
|
| FirstName | string |
None. |
|
| LastName | string |
None. |
|
| AssignedToName | string |
None. |
|
| AssignedToContactID | integer |
None. |
|
| TargetName | string |
None. |
|
| LastRAGValue | integer |
None. |
|
| SLATimeToEngineerInMinutes | integer |
None. |
|
| IsHDEnableSharedSubtasks | integer |
None. |
|
| IsClientNOFORN | integer |
None. |
|
| IsClientUSBasedSupportOnly | integer |
None. |
|
| IsSharedOperatorAssignmentAlertsEnabled | integer |
None. |
|
| IsHDClientForUnknownIncidentSource | integer |
None. |
|
| LocationName | string |
None. |
|
| Address1 | string |
None. |
|
| City | string |
None. |
|
| Address2 | string |
None. |
|
| State | string |
None. |
|
| Zip | string |
None. |
|
| CustomerUpdatedFlag | boolean |
None. |
|
| IClass | string |
None. |
|
| IncidentClass | string |
None. |
|
| ISubClass | string |
None. |
|
| IncidentSubClass | string |
None. |
|
| AssignedUserString | string |
None. |
|
| IsDeviceOwnerVIP | integer |
None. |
|
| SubTargetDeviceName | string |
None. |
|
| IncidentSourceKey | string |
None. |
|
| IncidentSource | string |
None. |
|
| Department | string |
None. |
|
| TSMDepartment | string |
None. |
|
| ReAssignmentEmailTemplatesDepartment | string |
None. |
|
| TotalCount | integer |
None. |
|
| isCompanyPrivateClassEnabled | boolean |
None. |
|
| IsPrivateClass | boolean |
None. |